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a few thoughts
if rs232 try hyperterminal, short pins 2 and 3 see if it echos
UBS, one ver of FS-tools would not work, i needed to load newest ver.
I had a few different problems when I had the charger plugin, ran on batteries worked.
i need to close verifire tools via task manager, runs on startup
USB most likely drivers causing problem, good luck
let us know what you find

Is anyone having problems connecting to a firelite or silent knight panel using windows 10. I just purchase a new laptop and can't connect to either panels, spoke to Firelite tech support and it was useless, they know less than me