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PS-Tools -USB Device Not Recognized -Panel will not load

Posted: Mon Sep 28, 2015 6:18 pm
by Leo
PS-Tools -USB Device Not Recognized -Panel will not load

problem:when using PS-Tools to load panel message dispalys "USB Device Not Recognized" and panel will not load

panels affected: FIRE-LITE MS-9200 MS-9600 MS-5 MS-10 MS-5UD-3 MS-10UD-7, NOTIFIER NFW-100

CAUSE: A problem with the AC power from both the laptop and panel both being connected at the same time causing the USB port to stop working

FIX: remove the AC power from the downloading laptop (run on batteries) or remove AC power from FACP

notes:
If your laptop displays "USB Device Not Recognized" PS-Tools will not connect to panel.
I had this problem with two different model laptops.
I was loading a panel 3 or 4 times then it just stop working, I did not put 2 and 2 together.
I called Fire-Lite Tech support "NO HELP"
unplug your laptop